(SeaPRwire) – سنغافورة، 08 ديسمبر 2025 — EngageLab، الشركة الرائدة عالميًا في مجال تقنيات المشاركة التسويقية للعملاء عبر القنوات المتعددة المدعومة بالذكاء الاصطناعي، تطلق رسميًا منصتها الجديدة لخدمة العملاء المدعومة بالذكاء الاصطناعي – LiveDesk. تم بناء المنصة على المبدأ الأساسي للتعاون العميق بين “وكيل الذكاء الاصطناعي ووكيل الإنسان”، وهي مكرسة لمساعدة المؤسسات على معالجة تحديات التواصل متعدد القنوات مع العملاء بكفاءة، وتعزيز كفاءة خدمة العملاء وتجربتهم بشكل شامل، وتمكين الشركات من التقدم نحو عصر جديد من العمليات الذكية.
معالجة نقاط الألم في خدمة عملاء المؤسسات، إعادة تشكيل تجربة الخدمة
وسط موجة التحول الرقمي، تواجه خدمة عملاء المؤسسات تحديات متعددة تشمل قنوات الاتصال المتناثرة، والاستجابات المتأخرة، وكفاءة الخدمة المحدودة. يتم توزيع ملاحظات العملاء عبر المواقع الرسمية، والتطبيقات، ومنصات التواصل الاجتماعي، والرسائل القصيرة SMS، وقنوات أخرى. تزيد هذه التجزئة للمعلومات من صعوبة الخدمة وتكاليف الإدارة. في الوقت نفسه، تكافح وكلاء خدمة العملاء البشر لتحقيق استجابة فعالة على مدار الساعة طوال أيام الأسبوع (7×24)، ويمكن بسهولة أن تخلق تخصيص الموارد وتنسيقها للقضايا المعقدة اختناقات في الكفاءة، مما يؤثر على رضا العملاء ونمو الأعمال.
قدرات LiveDesk الابتكارية: خلق نموذج جديد للتعاون بين الذكاء الاصطناعي والإنسان
يتم توفير المقال من قبل مزود محتوى خارجي. لا تقدم SeaPRwire (https://www.seaprwire.com/) أي ضمانات أو تصريحات فيما يتعلق بذلك.
القطاعات: العنوان الرئيسي، الأخبار اليومية
يوفر SeaPRwire تداول بيانات صحفية في الوقت الفعلي للشركات والمؤسسات، مع الوصول إلى أكثر من 6500 متجر إعلامي و 86000 محرر وصحفي، و3.5 مليون سطح مكتب احترافي في 90 دولة. يدعم SeaPRwire توزيع البيانات الصحفية باللغات الإنجليزية والكورية واليابانية والعربية والصينية المبسطة والصينية التقليدية والفيتنامية والتايلندية والإندونيسية والملايو والألمانية والروسية والفرنسية والإسبانية والبرتغالية ولغات أخرى.
تعمل LiveDesk بواسطة وكلاء الذكاء الاصطناعي كمحرك أساسي، حيث تتعاون بسلاسة مع وكلاء الإنسان لمعالجة ما يصل إلى 90٪ من استفسارات العملاء الشائعة تلقائيًا، مما يقلل التكاليف التشغيلية للمؤسسات بنسبة 70٪. تدعم المنصة التكامل عبر القنوات المتعددة، covering covering covering covering covering covering covering covering covering covering covering covering covering covering covering covering covering covering covering covering covering covering covering covering covering covering covering covering covering covering covering covering covering covering covering covering covering covering covering covering covering covering covering covering covering covering covering covering covering covering covering covering covering covering covering covering covering covering covering covering covering covering covering covering covering covering covering covering covering covering covering covering covering covering covering covering covering covering covering covering covering covering covering covering 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